Service & Technical Support

The advanced technology of Zone Sonography™ and your z.one ultrasound system demands an equally sophisticated approach to service and support. The ZONARE team is ready to offer you expert support and deliver strong commitment to maintaining your system's uptime. ZONARE offers a broad range of service solutions that meet your needs.

Our hardware service approach is designed to maximize customer support while minimizing costs to you. Our service infrastructure allows us to provide rapid service by internet, phone, or overnight courier. Most maintenance matters can be handled over the telephone by our trained technical staff and scan engines that require service can be sent to us for repair and be exchanged for a loaner via overnight courier within 24 hours. Our rapid maintenance reduces the inconvenience and revenue impact of system downtime.

ZONARE Service is your single point of contact for all of your needs. We are a hands on service management team and offer one stop service shopping.

Having technical problems?

To report a problem, email techsupport@zonare.com with the following information:

  • Company Name
  • Company Address
  • Your Name
  • Your Address
  • Serial number of Scan Engine
  • Serial number of SuperCart
  • Description of problem

 

Download Additional Information

Click here to download one of the following documents. (username and password is required)

  • Technical Manual
  • Operation Manual
  • Software Upgrades
  • Service Training (via web, customer needs to purchase)

Click on the following link to download the document.